Frequently Asked Questions

What class do I book on to?

Your first decision is, do you want to learn pole or aerial?! Both disciplines are a fantastic way to be active and work on the full package that is stamina, strength and flexibility. 

If you have never done pole or hoop before you are suited for any of our pole or hoop beginner classes.

If you have previous experience in pole or hoop get in touch with us. We have a syllabus system which helps categorise our students into the most suited levels. If you have previous experience please get in touch with us letting us know how long you practised the discipline for and what moves you are comfortable in and which you have recently been working on. Once you have provided us with this information we can recommended the best suited level for you! (You can contact us through our live chat here, our email gemstonefitness@hotmail.co.uk or any of our socials).

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How do I book a class?

Our schedule can be found on the booking system GoTeamUp. You will need to create an account and sign in before booking any of our sessions, as well as filling in some health forms.

You can find a full step by step guide in the tab on our website Book a Class.

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What do I wear to my class?

If you are coming to a pole class, we recommend a t-shirt or vest top, a sports bra and shorts. The shorts are highly important to help you grip onto the pole.

If you are coming to a hoop class, we recommend a t-shirt or vest top, a sports bra and leggings. On occasion, your instructor might let you know if you need to wear anything that covers your elbows for certain moves. 

For silks we also recommend layers, with leggings, t-shirt and sports bra. This is also a discipline that benefits from layers.

For pole silks we ask you bring a mix of leggings/joggers as well as shorts to be able to switch depending on the moves.

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I feel a bit overwhelmed going to a group class, do you do private sessions?

Yes, we do! If you are interested in a 1to1 session or a 2to1 session (if you would like to bring a friend), please email or get in contact with us to find availability for you with one of our instructors. 

Our prices vary depending on which instructor you have.

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What is your cancellation policy? 

All our lessons (unless stated otherwise) have a 24 hour cancellation policy. This means that if you are cancelling your booking more than 24 hours before the class, you will be issued an automatic refund.

If however you wish to cancel your class within the 24 hours before the class, you will not be issued a refund. 

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I cancelled a class over the 24 hour period, when am I getting my refund?

If you cancelled your booking over the 24 hour period you will have been issued an automatic refund. Please allow 2-5 business days for the money to return to your bank account or your TeamUp account as credit for you to use for another class.

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Do you sell block bookings?

We do offer membership packs of 4, 6, 10 and 14 lessons. The more lessons in the pack, the higher the discount. ALL our membership have a 30 day use policy. From the date of your first class booking from the membership, you will have 30 days to use up all your credits. We do not offer extensions on these, unless for extenuating circumstances where the studio has to cancel classes, where we will extend the membership long enough to cover those cancelled classes.

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Do you have any rules I need to know about?

We have a couple of rules we are very strict about:

-You must arrive on time to your class, if not 5-10 minutes beforehand to ensure timeliness. If you are late, we have a strict 7 minute policy (our warm up time). If you arrive later than 7 minutes you will be turned away by the instructor. We take our student's safety very seriously and a warm up is essential to partake in any of our classes. Arriving late will disrupt the session for the instructor and other students and we therefore do not allow it. 

-Please do not put any moisturiser, or self-tanning oils at least 24 hours before your class. Any oil or moisturising products will compromise your grip and therefore your safety on the equipment. Furthermore, you are putting fellow students at risk by making the equipment slippery, as well as potentially damaging the equipment.

-No rings, bracelets, chokers or any other piece of jewellery the instructor deems unsafe are allowed during your class to ensure your safety.

-Strictly no drugs nor alcohol are allowed on the premises, as well as coming to class under the influence. If the instructor deems you to be under the influence, you will be turned away.

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